Shades of Afrika – Return Policy
You have 10 days maximum to make returns
1. Once you receive your package and find it is damaged, contact us directly by email, KEEP EVERYTHING, and take photos.
2. Photos - take photos of how you received the products, the envelope or package, the contents, and any other items you may have received.
Again, KEEP ALL SHIPPING PACKAGES.
3. Email all photos over to us at firstname.lastname@example.org
4. Once we have the photos, we can get started with your claim on your order, if you wait beyond the time allocated, we are not able to refund your items.
If a package gets sent back to us due to an incorrect address and the information was given to us incorrectly, the client will be responsible for covering the cost of shipping the package again. If it is found to be an error within our office, the package will be shipped back to you at no additional cost.
We can ship to virtually any address in the US. Note: there are restrictions on some products, and some products cannot be shipped to international destinations. Consider your preferred shipping method as we have Fed-Ex, UPS, and USPS available.
Receiving a Refund
Your request of a refund will be processed after we receive and process your return. Expect your refund within 4 weeks (though in many cases you'll receive the refund sooner).
This time includes:
5 to 10 business days for us to receive your return from the shipper.
3 to 5 business days for us to process your return
The time it takes your bank to process our refund request
We will notify you via e-mail of your refund once we've received and processed the returned item.
If the refund does not appear in your account within 4 weeks from the day you sent us your return, please contact us.
ALL RETURNS WILL BE MADE VIA YOUR PAYPAL ACCOUNT
Note: Oral Care and Holistic Herbs cannot be refunded including licorice chew sticks.
Thank you very much. We appreciate your support much more than you know. We will continue to provide good service for you and your family.